Refund policy

• Refunds ONLY after personal contact and within 8 days.
• Products must be sealed, unopened and undamaged.
• No retourlabels will be provided 
• The costumer is responsible for transport untill the package is delivered to Daans Shop
• Please send them to our shop address:

Daans Shop

Kerkstraat 13

2651 CD Berkel & Rodenrijs

Netherlands

 

Pre-orders, Releases, and Allocation by Manufacturer

Submission reservation and force majeure: In the sale of items offered as pre-orders or (pre-)releases, delivery by Daans Shop en Liveathome BV is at all times dependent on the actual delivery and allocation by the manufacturer or distributor. If the manufacturer or distributor delivers fewer products than ordered, or cancels the delivery entirely, this constitutes force majeure on the part of Daans Shop en Liveathome BV.

Delivery period: In the event of delayed delivery by the manufacturer or distributor, Daans Shop has the right to still deliver the items up to a maximum of 6 weeks after the originally communicated release date, without this entitling the customer to dissolution or compensation.

Exclusion of delivery obligation and settlement: If it is established within or after this 6-week period that the products are no longer being supplied to Daans Shop by the manufacturer or distributor at all, Daans Shop's delivery obligation shall cease. In that case, Daans Shop will offer the customer a suitable alternative at Daans Shop's discretion, or dissolve the agreement and fully refund the amount already paid.

Exclusion of compensation and cover purchase: For clarification: In the event of force majeure, allocation shortages, or cancellation by the manufacturer, Daans Shop or Liveathome BV shall never be obliged to pay any compensation. The customer explicitly waives the right to compensation for (consequential) damages, which expressly includes any price difference if the customer purchases the item elsewhere at a higher price (cover purchase).